Published on

Crescendo calling … we’re hiring


If you’re an experienced CX professional who’s ready to redefine the industry, join our team. You’ll work with the latest AI and transform service for top companies.

Revolutionize customer experience with us

At Crescendo, we have a new vision for the CX workplace. We believe that exceptional customer experiences will come from cutting-edge AI working alongside the best CX professionals. If you share this vision, we need your talent.

With the powerful Crescendo technology at our core, we’re looking for team members with the expertise to be our missing piece. That’s why we’re not looking for typical agents. We need people with a passion for service, an eagerness to embrace new technology, and a desire to make real change.

Your impact at Crescendo

Picture a workplace where AI handles the routine, freeing you to focus on complex issues and offer more thoughtful customer experiences. You'll supervise our AI system, guide its growth, and use its insights to transform client outcomes.

This isn't just a job – it's a chance to shape the future of customer service.

At Crescendo, you will:

  • Take over from AI: Step in when a customer interaction needs a human touch.
  • Manage the AI feedback loop: Your experience makes our AI smarter. Provide critical feedback to the AI, based on advanced testing, customer feedback, and reviews of escalated issues.
  • Track customer performance: You’ll report on overall service performance using AI insights. Help us highlight our successes and uncover opportunities to improve.
  • Insights feedback: Use the insights revealed by our AI to improve our products and services.

What we offer

You'll join a dynamic team setting the new standard for customer service with some of the world's most innovative companies. We're a learning-oriented workplace, so you'll gain hands-on experience with the latest AI and grow your skillset exponentially. And yes – we're committed to paying you more than you currently earn as a contact center agent. This isn't just a job, it's a career upgrade.

Get in touch

If you’re ready to leave your call center behind, we want to hear from you. Help us build a workplace where AI and people work in harmony.

Send us a note using the link below. Let’s envision a new kind of customer experience career, together.

Get in touch with us today.